MY PROTOCOL supplements are formulated using clinically-studied dosages backed by peer-reviewed research. We use premium bioavailable forms of each ingredient (like Creapure® creatine monohydrate and chelated minerals) to ensure maximum absorption. Our products are third-party tested for purity and potency, and we're transparent about every ingredient and its dosage on our labels.

Yes, all MY PROTOCOL products are manufactured in GMP-certified facilities and undergo rigorous third-party testing. For athletes competing under WADA, USADA, or other anti-doping organizations, we recommend verifying with your governing body and considering additional third-party batch testing for complete peace of mind.

Absolutely! Our protocols are designed to work synergistically. The Daily Protocol bundle combines Power, Neuro, and Biome for comprehensive daily optimization. For athletes, we recommend the Athlete Protocol which includes Power, Neuro, Test, and Rest. You can also use our Build Your Stack feature to create a personalized combination based on your specific goals.

Most of our protocols are suitable for vegetarians. Protocol 01: Power (Creatine), Protocol 02: Neuro (Omega-3), and Protocol 06: Rest are vegetarian-friendly. Our Omega-3 is sourced from sustainable fish oil. Please check individual product pages for specific dietary information, as formulations may vary.

Results vary by product and individual. For Protocol 01: Power (Creatine), you may notice improved workout performance within 2-4 weeks as muscle creatine stores saturate. Protocol 02: Neuro (Omega-3) benefits typically appear after 4-8 weeks of consistent use. Protocol 06: Rest often shows improvements in sleep quality within the first week. Consistency is key for all supplements.

Each protocol comes with clear dosage instructions on the label. Generally: Protocol 01: Power - 5g daily (any time). Protocol 02: Neuro - 2 softgels with your largest meal. Protocol 03: Youth - 2 capsules daily with food. Protocol 04: Biome - 1 capsule daily, preferably with breakfast. Protocol 05: Test - 2 capsules in the morning with food. Protocol 06: Rest - 2 capsules 30-60 minutes before bed.

Our supplements use well-researched ingredients at safe, clinically-studied dosages. Most people experience no side effects. Some may notice mild digestive adjustment with Protocol 04: Biome during the first few days. Creatine may cause slight water retention (intramuscular, not bloating). If you have any medical conditions or take medications, please consult your healthcare provider before starting any supplement regimen.

Our products are manufactured in facilities that may process common allergens. Protocol 02: Neuro contains fish oil. Please review the full ingredient list and allergen information on each product page. If you have severe allergies, contact our team for detailed manufacturing information.

We currently ship throughout the GCC region including UAE, Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar. We're working on expanding to additional regions. Sign up for our newsletter to be notified when we launch in new markets.

We offer FREE shipping on all orders over AED 300 within the GCC. For orders under AED 300, a flat shipping fee of AED 25 applies for UAE delivery, and AED 45 for other GCC countries. Express shipping options are available at checkout for an additional fee.

UAE orders: 1-3 business days. Other GCC countries: 3-7 business days. Orders placed before 2 PM UAE time on business days are typically processed the same day. During peak periods or holidays, delivery times may be slightly longer.

Yes! Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account on our website. Our customer service team is available to help if you have any questions about your delivery.

Yes, we offer express delivery options for UAE orders. Same-day delivery is available in Dubai and Abu Dhabi for orders placed before 12 PM. Express delivery to other UAE emirates takes 1-2 business days. Select your preferred shipping option at checkout.

We take full responsibility for lost or damaged packages. If your order arrives damaged or doesn't arrive within the expected timeframe, contact our customer service team immediately. We'll either send a replacement or issue a full refund, no questions asked.

We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund. For opened products, we offer a one-time exchange or store credit if you've used less than 25% of the product.

To start a return, email our customer service team at [email protected] with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label (for UAE returns). Returns are typically processed within 5-7 business days of receiving the product.

Once we receive and inspect your return, refunds are processed within 3-5 business days. The refund will be credited to your original payment method. Please note that your bank may take an additional 5-10 business days to reflect the refund in your account.

Yes! If you'd like to try a different protocol, we're happy to facilitate an exchange. Contact our customer service team, and we'll help you swap your purchase for a product that better fits your needs. Exchanges are subject to product availability.

We apologize for any mix-ups! If you received an incorrect item, please contact us immediately with photos of what you received. We'll send the correct product right away at no additional cost and arrange for the return of the incorrect item.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and cash on delivery (COD) for UAE orders. All transactions are secured with SSL encryption and processed through Shopify's secure payment gateway.

Yes, cash on delivery is available for orders within the UAE. A small COD fee of AED 10 applies. Please have the exact amount ready for the delivery driver. COD is not available for orders over AED 2,000 or for addresses outside the UAE.

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. Contact our customer service team immediately if you need to make changes. For cancellations after shipping, standard return policies apply.

We're currently developing a subscription program that will offer convenient auto-delivery and exclusive discounts. Sign up for our newsletter to be the first to know when subscriptions launch. In the meantime, you can set reminders to reorder your favorite protocols.

Yes! Our bundles (The Daily Protocol, The Full Protocol, Athlete Protocol) offer savings of 15-25% compared to buying products individually. For larger bulk orders (gyms, teams, corporate wellness), please contact our B2B team at [email protected] for custom pricing.

Absolutely. We use Shopify's industry-leading secure checkout, which is PCI DSS compliant. Your payment information is encrypted and never stored on our servers. We also support 3D Secure authentication for additional protection on card transactions.

No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping addresses, view order history, and earn rewards points (coming soon). Account creation takes less than a minute and makes future purchases faster.

You can check your order status by logging into your account and viewing 'Order History'. You'll also receive email updates at each stage: order confirmation, shipping notification with tracking, and delivery confirmation. Guest checkout customers can track orders using the link in their confirmation email.

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder. For further assistance, contact our support team.

Log into your account and navigate to 'Address Book' in your profile settings. You can add, edit, or delete shipping addresses at any time. Note that changing your address won't affect orders that have already been placed—contact support if you need to update a pending order's delivery address.

Our supplements are manufactured in GMP-certified facilities in the USA and Europe. We partner with industry-leading manufacturers who meet the highest standards for quality, purity, and safety. Each batch undergoes rigorous testing before release.

Yes, every batch of MY PROTOCOL supplements undergoes independent third-party testing for purity, potency, and contaminants. We test for heavy metals, microbiological contaminants, and verify that active ingredients match label claims. Certificates of Analysis are available upon request.

Our products are manufactured in GMP-certified facilities. We use premium trademarked ingredients like Creapure® creatine. Our facilities are regularly audited for compliance with international quality standards. We're committed to transparency and will share detailed certification information upon request.

Store all supplements in a cool, dry place away from direct sunlight. Keep containers tightly sealed when not in use. Most products are stable at room temperature, but probiotics (Protocol 04: Biome) benefit from refrigeration after opening to maintain potency. Check individual product labels for specific storage instructions.

Most MY PROTOCOL supplements have a shelf life of 2 years from the manufacturing date. The expiration date is printed on each container. For optimal potency, we recommend using products within 6 months of opening. Our inventory management ensures you receive products with maximum remaining shelf life.

Yes, sustainability is core to our mission. We use plastic-free, biodegradable packaging wherever possible. Our bottles are made from recycled materials and are fully recyclable. Shipping materials are plastic-free and compostable. We're continuously working to reduce our environmental footprint.

We encourage customers to recycle our containers through local recycling programs. We're developing a container return program that will offer discounts on future purchases. Stay tuned for updates on our sustainability initiatives.

We prioritize sustainable sourcing for all ingredients. Our fish oil (Protocol 02: Neuro) comes from sustainably managed fisheries. We work with suppliers who share our commitment to environmental responsibility and ethical practices throughout the supply chain.

Our customer support team is available via email at [email protected], through live chat on our website (available 9 AM - 9 PM UAE time), or via WhatsApp. We typically respond to emails within 24 hours. For urgent matters, live chat or WhatsApp provides the fastest response.

Currently, MY PROTOCOL is exclusively available online through our website. This allows us to offer the best prices and ship directly to you with maximum freshness. We're exploring retail partnerships and may announce physical locations in the future.

Yes! We have an affiliate program for fitness professionals, coaches, athletes, and content creators. Partners earn commissions on referrals and get access to exclusive discounts. Visit our Partners page or email [email protected] to learn more and apply.

Yes, we work with companies to provide employee wellness solutions. Corporate programs include bulk pricing, customized bundles, and educational resources. Contact our B2B team at [email protected] to discuss your organization's needs.

Visit our Science page for detailed information about the research behind each protocol. We also publish articles in The Journal covering topics like ingredient deep-dives, optimization strategies, and the latest research. For specific studies, check the References section on each product page.